Accounts Receivable Administrator - Fluent in French & English at Essity

Accounts Receivable Administrator Europe - French & English (f/m/d)

Are you an experienced finance professional with a strong background in Accounts Receivable and a passion for delivering accurate, efficient financial operations? We are looking for a proactive and detail-oriented professional to join our team in Lisbon as an Accounts Receivable Administrator, fluent in English and French.

About the role

As an Accounts Receivable Administrator reporting to the Accounts Receivable Team Leader in Lisbon, you will work closely with our French region team and take ownership of key Accounts Receivable activities. You will manage customer accounts, collections and overdue balances, allocate incoming payments, resolve discrepancies and support accurate and timely financial processes. Building effective relationships with customers and internal stakeholders will be essential to ensuring smooth and efficient AR operations.

What You Will Do

Manage invoicing and payments

• Help ensure invoices are issued promptly to support timely customer payments.
• Monitor outstanding balances and follow up with customers on overdue payments.
• Post and allocate customer payments accurately.

Support collections and account reconciliation

• Regularly review customer accounts and identify overdue items.
• Investigate account discrepancies and support the resolution of payment-related issues and disputes.
• Prepare customer statements and ensure accurate account information.

Build strong customer relationships

• Act as a point of contact for customers regarding payment and account-related queries.
• Collaborate with Sales, Customer Service, and Finance colleagues to resolve issues and ensure a smooth payment process.

Contribute to accurate financial operations

• Prepare reports and provide visibility on outstanding balances and payment trends.
• Maintain accurate financial data and ensure processes are completed according to established procedures and Service Level Agreements.
• Perform quality checks and help ensure consistent delivery of Accounts Receivable processes.
• Respond to queries from employees, managers, and Finance colleagues, escalating more complex matters when needed.

Who You Are

• You have solid experience in Accounts Receivable, Collections, Credit Control, Finance Operations or a similar role, ideally within an international or shared services environment.
• You have strong analytical and problem-solving skills and are comfortable investigating discrepancies and resolving payment-related issues.
• You are proactive and take ownership of your responsibilities, anticipating potential issues and following them through to resolution.
• You have strong organizational skills and can effectively manage priorities, deadlines and a portfolio of customer accounts.
• You are a collaborative team player with strong communication skills and confidence interacting with both customers and internal stakeholders.
• You are adaptable and comfortable working with changing processes, systems and business requirements.
• You hold an associate or bachelor’s degree in Finance, Accounting, Business Management or a related field, or have equivalent relevant professional experience.
• You have good working knowledge of SAP, particularly Finance-related modules, and are comfortable using Office 365. Experience with electronic banking tools is an advantage.
• You are fluent in English and French, both written and verbal.

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