Quality Analyst (Catalan - speaking) - Remote AV01 at Concentrix

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Job Description

Ready to lead a team, develop talent, and drive results? 

Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance. 

What will you do?

- Monitor quality processes and customer interactions to ensure compliance with standards.

- Analyze quality metrics, identify trends, and conduct root cause analysis.

- Recommend and implement process improvements to enhance performance and customer satisfaction.

- Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.

- Provide feedback and reports on quality performance and key trends.

Maintain quality documentation, reporting standards, and data accuracy.

What are we looking for?

- Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque.

- Advanced English proficiency.

- A bachelor's degree in a related field, with 2–4 years of experience preferred.

- Strong analytical skills and attention to detail.

- Excellent written and verbal communication skills.

- Proficiency in Microsoft Office.

- Strong organizational skills, initiative, and the ability to manage multiple priorities and deadlines.

- Professionalism and the ability to build effective working relationships.

What’s in it for you  

- Full-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00 
- Salary 22.000 euros gross/year + up to 3.500 euros gross/year in bonus  
- Work remotely from anywhere in Spain  
- Full paid training on the company and the project you'll be working on  
- Career development programs, specialized courses 

Ready to lead the way? 

Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact. 

Concentrix is an equal opportunity employer  

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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