Role Responsibilities
In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a Specialist, you will play a pivotal role in investigating customer cases requiring enhanced due diligence. This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.
- Follow prescriptive guidelines and company procedures regarding enhanced customer due diligence investigations.
- Perform in-depth analysis of customer activities that undergo enhanced due diligence.
- Investigate and research the alerted activity using Western Union systems, public and non-public available databases and records, and form further actions for the customer, which can include approval, interdiction, request for an interview, request for additional information and/or documents, if necessary.
- Formulate reasonable explanation for the flagged activities, considering pertinent factors such as customer economic profile, relationship with associated counterparties and purpose for money transfers.
- Make independent case decisions based on company policies and procedures. Clearly document findings and the rationale behind decisions made on each case. Escalate specific cases to Western Union stakeholders or other investigative groups as applicable.
- Actively contribute to the team's knowledge base by sharing insights and experiences.
- Support the AML Compliance team to ensure adherence to compliance requirements.
Role Requirements
- 1+ years of working experience in any of the following: Bank Secrecy Act, AML Compliance, general and/or risk-based compliance. Bachelor’s degree in Finance, Economics or related discipline is preferred.
- Good knowledge of AML risks, typologies, and red flags as well as experience in conducting public database research.
- Experience working with KYC procedures is required.
- Capability to identify compliance risks and escalate when appropriate.
- Ability to interview customers when necessary.
- Demonstrated analytical, investigative, problem-solving skills with high attention to detail.
- Working knowledge of MS Office, especially strong MS Excel skills.
- Fluency in English with strong written and verbal communication skills.
- Fluency in German or Spanish, Portuguese, Italian language.
- Experience making independent work-related decisions together with high level of autonomy.
- Team player with strong collaborative skills.
Work Shift
Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
- This specific role is eligible to receive conditional German or Spanish, Portuguese, Italian language allowance
- Private Health Insurance (3 options)
- Life & Accident Insurance
- Additional days off
- Wide variety of discounts and special offers
- Free Fitness facilities
- Volunteering activities
- Referral program
Salary
The monthly gross base salary range is 1,531 – 2,041 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
11-15-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.